Archive for December, 2010

How to leave a voicemail while cold-calling or making follow-up calls.

Sunday, December 19th, 2010

As most of you know, I still believe in cold-calling.  That’s because it still works!

How to leave a voicemail for cold-calling or follow-up calls

The phone is still your friend.

Sure I’ve had people tell me it’s old-school. But I don’t care.  Again… it works.  It’s not as good as “warm calling”.  And it’s not as good as a referral.  But if you’ve got something good to sell and you make 100 calls in a day, I guarantee you’ll find at least one interested person at the other end of the line.  That is… if you do it right.

So, if you decide to heed my advice and make some cold-calls, you ought to think about a strategy for your voicemail messages.  Don’t be a coward that makes 100 calls, gets 100 voicemails and leaves no messages.

Instead, plan out your voicemail message carefully.  Think of it as a 15-second radio spot.

Here are three things to consider as you create your script:

1- Don’t be too “salesy”. This is your first call (or second if it’s a follow-up call).  Don’t attempt to make the sale in your voicemail message.  It simply won’t happen.

2- Be positive, energized and enthusiastic. Make sure you sound like someone who has their act together.  Rehearse your message.  Don’t wing it!  No one will want to call back a person who sounds terrified.

3- Practice by leaving yourself a message. That’s right.  Call your own voicemail and lay down your script.  Is your speech clear?  Do you sound friendly?  Do you like the person you are hearing?  If not, re-write the script, rehearse your delivery and do it again until you are satisfied.

4- Include benefit statements that focus on relieving pain. Let’s not forget pain.  Remember, you can’t sell anything to anyone who doesn’t have pain. So be sure to focus like a laser on the most frequent pain-point your prospects experience.  Then be sure to mention that your firm can fix that problem.

5- Speak clearly and include all the appropriate response information. I can’t tell you how many times I have received a call from a salesperson that sounds compelling.  But- at the end of the message- I can’t make out their return phone number.  The dopey salesperson said it too fast.  I recommend you slow down at this point of the message.  Clearly articulate the phone number they should call.   Also, you might want to include your email address.  That way, they can email you to engage or to tell you to go away.  Either response is a good one.  Remember, I like to count “no’s”.

Interruption marketing is NOT dead.

Monday, December 13th, 2010

Evangelists are popping up everywhere screaming that “interruption marketing” is dead.Interruption marketing still works

Folks like David Meerman Scott (author of The New Rules of Marketing and PR), Seth Godin (author of tons of new marketing books), and the whole team at Hubspot say it over and over and over.  “Don’t cold call!”  “Don’t run traditional advertising!”  “Shame on you for interrupting people!”

While I agree with a lot of their new marketing tactics, they really need to stop bashing the old in exchange for the new.  The old stuff still works if you do it right AND if you incorporate a multi-channel approach.  The bottom line is that human beings love to buy stuff.  And to think that the only time to sell them stuff is when they are actively searching for products or services is just wrong.

For instance:  I lost my umbrella several weeks ago. And then last week I was on my way to an appointment in downtown D.C. and passed a street vendor selling umbrellas and tons of other stuff.  It was a sunny day.  The last thing I was thinking about was an umbrella.  I had just finished sending a text as I passed by the street vendor when he asked, “Need an umbrella?  It’s not raining today but it might tomorrow.”  I got three steps past him before I was reminded that I needed an umbrella.  I had pain.  He interrupted me.  He offered a solution to a problem I forgot I had.

So I turned around and bought an umbrella.

Now… let’s think about this.  I wasn’t searching for an umbrella at that moment.  If he said nothing, I would not have bought an umbrella that day.  Surely I would have bought one someday in the future.  But not from him.

He got the sale for two reasons:

1- Because he interrupted me.

2- Because he did it in a way that was smart.  He said, “it’s not raining today but it might tomorrow.”

That’s good marketing!

So, don’t believe ALL of the hype.  Just some of it.  Interruption marketing is not dead.  It’s just harder than it used to be.  And, it requires a multi-channel approach (using several media and tactics to achieve your desired results).

An interesting blog post about the subject (with a slightly different take on the subject can be found here.