Archive for February, 2011

Go ahead… Cold call!

Friday, February 25th, 2011

Recently someone told me at a networking function that cold-calling was “old-school” and didn’t work.cold calling

Of course this person admitted he never made a cold call in his life and is in fact currently unemployed.

In these days of inbound marketing, SEO, PPC, email and online networking, many businesses overlook one of the most powerful business tools out there – the telephone. Dollar-for-dollar it’s one of the most effective marketing tools you own.

Although many admit they hate making – and receiving– cold calls, when done right (with respect, care, concern, sophistication and a desire to help others) the cold call is without question a very inexpensive and powerful marketing technique.

I’ve often had people say to me, “ya’ know… I never take calls like these normally but you really got my attention and I’d like to take a look at what you’re offering.  Thank you for calling.”

I’m not kidding.

You have to provide value, be concerned, be genuine, be helpful, be polite, and be persistent.

We make cold calls and many of our clients do.  Don’t let anyone tell you there’s something wrong with engaging with your prospects in this way. It may be an old method but it still works.

And by the way… if the guy I met at the networking session spent time cold-calling businesses to offer his services in return for employment, I’d bet he’d find a job much faster (as long as he does it right).

Cold calling is not about whether it works or not, it’s about how you do it that counts.

How to determine which networking events to go to for lead generation.

Tuesday, February 22nd, 2011

There are hundreds of networking opportunities in every major city in America – from chambers of commerce to simple clubs and groups. All you need to do is Google “local networking events” and you’ll find tons of opportunity.Networking events

But be sure to have a strategy before you run off to your first event. I recommend targeting your efforts. In other words, make sure you go to events where the prospects you need to meet are most likely to hang out. Don’t waste time at events that are off-track or you’ll end up with a ton of dead-end leads. And we suggest you avoid getting hooked into any networking that requires a commitment yet provides poor results.

I know a salesperson who drives 25 minutes each way (50 minutes total) to go to a networking luncheon for 90 minutes (now we’re up to 140 minutes) once a month.  Twelve times each year.  That’s 28 hours.  So she spends 4 full days (almost one full week) at a networking event trading business cards with people and hoping for referrals.  And after over a year of this I asked her if she ever got any business from it.  “No”, she replied.  “But they tell me I need to be patient and make sure to go every month.”

Duh!

If she spent time at the RIGHT place, she’d get more leads.  Or, better yet, if she spent 28 hours cold-calling, I’m sure she would have found more leads than she did driving back and forth to a monthly event that had no real prospects.

Bonus: And here’s the key that most people miss – don’t sell at networking events. Simply ask people what they do; be interested in their business; ask lots of questions. If there’s a fit, it will emerge. Of course that’s when you’ll want to trade business cards.

Is your business card optimized for marketing performance?

Friday, February 18th, 2011

Okay I know business cards have been around for at least a hundred years.  But let’s not forget that they are still one of the most powerful marketing tools around as long as you actually use them properly. For as little as 1 cent per card, you get to deliver your message and contact information directly to someone- face-to-face.

Business cards for marketing face-to-face

Is your business card "optimized" for performance?

To get the best results, make sure your business card is easy to read and includes all the ways people can contact you – that’s not just your address and phone number but also your blog and Twitter, Facebook, and LinkedIn accounts (depending on which ones you use most frequently and which ones apply most to your marketing strategy).

I’ve been handed cards printed on an in-home printer with perforated edges.  Yuck!

And I’ve seen cards that don’t say what the business actually does and how the person can benefit me.

Imagine if you were a prospect receiving your card.  Would you be compelled to call yourself? Don’t let the marketing opportunity get away from you with a cheap, poorly designed, vague business card.

Why people won’t call their leads- a post about sales call reluctance.

Tuesday, February 15th, 2011

Just last week I had two discussions with two different clients that blew me away.  We were talking about the leads my firm generated for them.  In both instances I asked if they had called the leads.  Unfortunately they had not done so.

Sales call reluctance: fear of calling

Don't be afraid to call your leads.

Hmm.  Why?

It’s called “sales call reluctance” and it effects way too many sales people.  Here are some reasons they won’t call their leads.

  1. They have not prepared for the call. Perhaps they don’t know their product or service well enough.  Or they may not have figured out what objections they could encounter.  If they made a list of all the objections and counter rebuttals, they’d have more confidence and be ready to go.
  2. Fear of rejection. No one likes rejection.  But you’ve got to remember to count your rejections.  Each time you get rejected, you’ll be one step closer to a positive outcome.  It’s a numbers game and you simply cannot succeed without a certain amount of failure.  Thomas Edison failed thousands of times before he figured out how to make the light bulb.  Colonel Sanders was rejected thousands of times before someone finally bought his (now famous) recipe for Kentucky Fried Chicken (KFC).
  3. They don’t want to “bother” the lead. Are you kidding?  The prospect “engaged” with your firm.  A call will most-likely be welcomed.  They are already warm.
  4. They want the leads to call them. Well that’s just not going to happen.

So call your leads!  Don’t let busy work get in the way.  Don’t let fear get in the way.  In fact, don’t let anything get in the way.

Happy calling!!

For planned giving marketing…. the difference between suspects, prospects and qualified leads.

Tuesday, February 1st, 2011

Sometimes we need to step back and evaluate our planned giving database objectively.  Here are three categories you might consider for your planned giving marketing list:

Suspects- A suspect is a person who is in your database.  That’s it.  You cannot assume that they have any capacity to make a planned gift or any interest in planned giving.  In fact the only good thing about a suspect is that they are in fact in your database.  And that must have happened for some reason.  But until you learn more about them, they will remain a suspect.  No better.  No worse.

Suspects are not leads.

Prospects- A prospect is someone that you believe may have the ability to give and may have an affinity for your organization.  A prospect is someone you feel may be worthy of possibly targeting for your planned giving marketing efforts.

Prospects are not leads.

Leads- Now we’re getting into a tricky spot.  Again, while we have heard many Directors of Planned Giving say, “I have more leads that I can handle,” we do not believe that is really true.  The very notion that they have too many leads tells us that these so-called leads are really not worth “handling” at all- at least not until they are truly vetted and qualified.

Indeed they may have a lot of names in their database.  And those names may have been run through a qualification system.  But does that really make a lead a worthy of engagement?  There’s only so much time in a day.  You can’t chase every lead.

So a lead is someone you know has the ability to deliver a planned gift to your organization and an affinity for your organization.

For instance, a cancer survivor that you know has a home and other assets with a net value of $70,000 who was cured by a doctor at your hospital has the ability to give and an affinity for your organization. They have given small donations over the years.  So they have some money (although they are not super wealthy) and they like you.  Plus you know who they are.  That makes them a qualified lead.

Ability + Affinity + You Know Who They Are = Qualified Lead

But, qualified leads are not highly qualified, robust leads.  We recommend you concentrate even more on those.  But more on that in future posts.  For now, just make sure not to kid yourself. If you feel you have too many leads, then you might consider a “lead qualification” marketing effort to drill down which leads you should address immediately.