Posts Tagged ‘lead generation’
Friday, February 15th, 2013
Don’t fight the power. If your web master simply won’t post a banner ad or a promotion for your planned giving pages on your main website, there is an alternative.
Try remarketing. Basically that involves asking your web master to just put a tiny string of computer code on some or all of the pages of your organization’s website. Then, people who visit can receive remarketing banner ads as they navigate the rest of the Internet. Your ads can show up when you want them to for a period of time you determine.
By doing this, you won’t be taking up space on you organization’s website. Rather, you’ll be buying space on other sites such as:
- Washingtonpost.com
- Newyorktimes.com
- Huffingtonpost.com
- ESPN.com
- Financialtimes.com
- Etc.
You can select tons of options to make your messages more relevant and appropriate. But that’s the basic jist of how it works. If you need help doing it, just let us know.

Tags: awareness, lead generation, online marketing, website
Posted in Advertising, marketing, website | 2 Comments »
Thursday, February 14th, 2013
I don’t think this is a stretch at all. Planned giving marketing is a lot like selling new cars.
Car companies spend billions of dollars each year to market their goods. They know the following is true:
- You never know when a person will need a new car
- The average investment in a new car in 2012 was $30,303 (according to Forbes)
- A car is obviously not an impulse purchase
- Rather, it is a “highly-considered” investment
- So marketing messages for automobiles must be ubiquitous (everywhere) in order to build awareness
- Leads must be generated
- Relationships must be cultivated
- Fears need to be addressed
- Questions need to be answered
- Deals need to be closed
- Buyers must be treated like gold so they’ll buy again and refer their friends
Bottom line, planned giving marketers can learn a lot from car companies. Take a look at the pdf below to see more similarities.
Cars-vs.-Legacy-gifts-SmartGiftmaker
Tags: Cultivation, lead generation, leads, Planned Giving, Planned Giving Marketing, Stewardship, strategy
Posted in Fundraising, lead generation, marketing, Planned Giving, Planned giving, Planned Giving Marketing, strategy, Uncategorized | No Comments »
Wednesday, November 14th, 2012
If you need help trying to decide what to put on your planned giving website, here’s our in-house content guide and checklist.
We use this as a starting point for each and every planned giving Site we build for our clients. We don’t put everything found below in every website we develop. So please don’t go crazy trying to stuff every intricate type of gift into your Site.
Some of the bullet-points might seem obvious. But we reviewed a ton of planned giving websites and found that over 90% were missing a simple contact telephone number on the main page. Here you go!:
- Your logo and tag line
- Phone number
- Click-to-email feature
- Contact us (link to staff listing)
- Font size adjustment tool to increase the size of the font instantly
- Print tool
- Email to a friend tool
- Share tools (for social media)
- Basic text and photo testimonials- “donor stories”
- How gifts have made a difference in the past- “gift stories”
- Request more information (such as free brochures or downloads)
- Your organization’s tax ID#
- Bequest language for estate planners
- How to get the most out of your gift (tax benefits)
- Planning tools calculator (I actually think these things confuse donors but our clients keep requesting that we include them. Someday I might just say “NO!”)
- Answers to common objections such as:
- You can change your mind
- Family first
- You can keep it private
- Hold on to your assets for as long as you need them
- No minimum gift required
- Ways to make a lasting impact
- Bequests
- Gifts in will or trust
- Remainder bequest (residual bequest)
- Donor advised funds
- Gifts of assets that provide you income
- Charitable gift annuity
- Deferred CGA
- Other beneficiary
- Use appreciated securities to fund CGA
- Use real estate to fund CGA
- Retained life estate
- Charitable remainder trust
- Beneficiary designations
- Bank assets and securities
- Life insurance
- Retirement accounts
- Savings bonds
- Let us know (short survey that aims to acquire notifications)
- Why invest in our organization
- Mission
- Why give
- What’s the vision for the future (strategic plans/goals)
- Historical content (photos, captions and text will show longevity and stability proving a safe haven for their investment)
- Annual report
- Successes/achievements
- Where the money goes (How funds are used and stewarded)
- A simple pie chart will do the trick
- Staff
- Contact (click-to-email) links
- LinkedIn icons that links to their profiles
- Privacy Policy
Here are some samples of websites we created in case you’re looking for real-world examples:
California Academy of Sciences
Navy-Marine Corps Relief Society
American Diabetes Association
Tags: internet, lead generation, online marketing, Planned Giving Marketing, Planned giving websites, website
Posted in Fundraising, Inbound Internet Lead Generation, lead generation, marketing, Planned Giving, Planned giving, Planned Giving Marketing, website | No Comments »
Sunday, November 11th, 2012
In order to generate highly-qualified leads for planned gifts, you’ve got to offer something to your prospects. We recommend information that educates prospects about ways they can leave a gift to your organization.
Here are some titles for free reports that we have found generate leads effectively:
- How to make a gift that costs nothing now
- How to create or update your will
- How your estate plans can benefit you, your loved ones and others who struggle with cancer
- How to give to _______ and receive income for life
- How to use real estate or other assets to lower your taxes and leave more to your heirs
- Why you might want to consider creating a trust
- Ways to pass more on to your heirs by avoiding estate taxes
Also you might want to include some mission-oriented content offers such as:
- Our strategic plan (or annual report)
- How _________ uses donations
Tags: Content marketing, lead generation, Planned Giving, Planned Giving Marketing
Posted in Content marketing, Fundraising, lead generation, marketing, Planned Giving, Planned giving, Planned Giving Marketing, strategy | 2 Comments »
Thursday, November 8th, 2012
Recently someone told me that their organization doesn’t consider a planned giving lead to be a “real lead” unless someone is calling in or requesting specific information about how to definitely leave a gift.
In other words, the planned giving team felt that their job was to “procure” gifts that have already been decided upon.
It would be great if that’s how things worked. Then we wouldn’t need to market planned gifts. In fact, if that’s how the world worked, we wouldn’t have to market anything. People would never need to be sold. They’d never need to be inspired or persuaded.
But, of course, that’s not how it works. Folks, it’s all about engagement!
Planned giving marketing should inspire people to seek out more information. And when they do, your organization needs to engage with them. You need to meet them half-way. You need to learn about their unique story. Why do they care?
It’s best to do this face-to-face or on the telephone. But who has the time? If you do, use it to build personal relationships. If you don’t, use technology to build relationships. Use email, personal letters and social media to engage with your prospects.
Once someone raises their hand, if you don’t engage with them personally or with marketing tools because they aren’t definitely ready to leave a gift… then shame on you.
Keep in mind that many planned gifts come from people who have never donated to your organization. And the average planned gift floats around $50,000 depending on who you ask. Now— if you think people will leave that kind of money for your organization in their will without engagement… well… you’re nuts! When it comes to gifts that drop out of the sky… the engagement actually started a long time ago without your knowledge.
So, if you’d like many MORE people to leave gifts, then you’d better engage with donors and non-donors alike.
Bottom line: Get people to raise their hands (lead generation). Then engage with them (cultivation) using polite, persistent, donor-centric marketing messages over time. Planned giving marketing is a marathon, not a sprint.
Tags: Direct Marketing, lead generation, marketing, online marketing, Planned Giving, Planned Giving Marketing, strategy
Posted in Cultivation, cultivation marketing, Donors, Fundraising, lead generation, marketing, Philosophy/motivation, Planned Giving, Planned giving, Planned Giving Marketing, strategy, Uncategorized | No Comments »
Wednesday, October 24th, 2012
Very few people write as clearly, concisely and intelligently as Phyllis Freedman (aka- The Planned Giving Blogger). If you don’t subscribe to her blog, you can’t be serious about planned giving marketing.
In her recent post, she outlines what Stelter found in their recent study. I figured I’d create a watered down version using her post since I get a lot of reach from the Nonprofit Marketing and Fundraising Zone. Thus, I’ve included just the headers from her post below. But strongly suggest you check out her blog and review her take on each of the bullet-points .
- The best prospects for a planned gift (60%) are donors age 40-54
- Affinity for the nonprofit’s mission trumps everything. This helps explain why younger donors can be good prospects. It’s not about longevity, it’s about passion for the cause.
- Loyalty does not necessarily correlate with planned gift likelihood.
- Wealth and large annual gifts do not correlate with planned giving likelihood.
- Membership in a Legacy Society does not motivate donors to make a legacy gift.
- 53% of current planned givers said that less than a year elapsed between the decision to make a planned gift and executing their gift documents.
- Family and friends, rather than tax or legal advisors, are the go-to resources for planned gift decision-making.
- Only 40% of planned givers notify charities of their intention. This is not a new finding but it’s good to have it validated.
- There is room for improvement in our stewardship of planned givers.
- Written communication is more appealing than in-person communication, especially with older audiences and most donors do not wish to receive more communication of any kind.
Tags: Direct Marketing, lead generation, marketing, Planned Giving, Planned Giving Marketing, strategy
Posted in Blogging, Donors, Fundraising, marketing, Planned Giving, Planned giving, Planned Giving Marketing, strategy | No Comments »
Sunday, October 21st, 2012
Most people think planned giving marketing is complicated. It isn’t. Here are some really simple suggestions for generating planned gifts.
1- Make your planned giving messages omnipresent. Be sure to employ all the free (or low-cost) marketing channels you have available to you. Just to name a few…
- The back of every employee’s and volunteer’s business cards
- The signature spot of every employee’s and volunteer’s email
- The organization’s letterhead, newsletter, magazine, website or e-newsletter
- Publications and signs at events
- Piggy-back inserts in your acknowledgement letters
2- Remember to use acquisition strategies. The marketing funnel in fundraising usually involves acquisition and cultivation strategies. Acquisition is expensive but necessary. And cultivation is where you get your best return on investment.
But when a fundraiser decides to engage in planned giving marketing, they quickly forget about acquisition and cultivation. Instead they try to figure out who is a likely planned giving prospect in their current database and they target those folks with letters or newsletters.
We have found that you can and should get people to raise their hands and show interest first with acquisition (lead generation) marketing efforts. Once you have done that, you will have a much better (albeit smaller) list for your cultivation efforts.
It’s important to recognize that anywhere from 20% to 50% of planned gifts come from people who have never made a donation to the organization that received the gift. That means that a lot of people could be worthwhile prospects who rarely get planned giving messages.
Acquire leads first. Get people to raise their hands! Do that with acquisition marketing.
3- Cultivate your leads. Once you have compelled donors and non-donors to raise their hands, you need to send them messages persistently. You never know when a life-changing event will occur. You’ll want to ensure that your message and case for support is always there at the top of their mind.
A planned gift is an investment in your organization. It’s a highly-considered gift. In for-profit marketing we call this kind of purchase an “enterprise purchase” or an “investment purchase”. People who plan gifts are investing a lot of money ($45,000 on average) in your organization’s ability to make an impact in a way the donor could never do on their own. They are making that investment so it occurs after their lifetime. It’s serious not spontaneous.
So, when it comes to marketing planned gifts, frequency and repetition are required over long periods of time. If you’ve done your acquisition marketing right, you’ll have a good list and your cultivation efforts will be very worthwhile.
4- Don’t forget the 80/20 rule. If 80% of planned gifts come in the form of bequests, then you should mention bequests most of the time. It’s that simple.
GEICO sells auto insurance. They also sell boat insurance, motorcycle insurance, RV insurance and more. But at least 80% of the time, their ads focus on auto insurance. They aren’t stupid. Follow their lead. Focus on bequests.
Tags: 80/20 rule, lead generation, leads, Planned Giving, Planned Giving Marketing
Posted in cultivation marketing, lead generation, Lead Generation/Nurturing, marketing, Planned Giving, Planned giving, Planned Giving Marketing, strategy, Uncategorized | No Comments »
Sunday, August 5th, 2012
The following chart shows the age breakdown for the leads we generated and gifts we uncovered for one of our clients.
It’s interesting that there are quite a good number of 25-54 year old respondents interested in planned giving estate planning information. Furthermore, it’s also interesting that there are quite a number of 65+ respondents.

How did we get this information?
We sent out about 300,000 emails over the course of the year and generated about 3,500 requests for information. Among the requests, many asked us to email the information to them. We took those emails and appended age data to them. Only a certain percentage of those emails had age data available. The chart above shows what we found.
Time to think again?
If you want to generate leads and find “hidden” planned gifts, email marketing works.
If you think that the responses you get will only come from younger donors, you might want to think again.
Tags: Email, lead generation, leads, marketing, Planned Giving, Planned Giving Marketing, results
Posted in Email, Planned Giving, Planned giving, Planned Giving Marketing | 2 Comments »
Wednesday, August 1st, 2012
After sending out hundreds of thousands of mailers and emails on behalf our our clients, running ads in their magazines and providing a whole bunch of other ways to generate leads over the past couple of years…. I am pleased to present the following charts.
Any surprises here?


Tags: Direct Marketing, lead generation, leads, Planned Giving, Planned Giving Marketing, results
Posted in lead generation, marketing, Multi-channel marketing, Planned Giving, Planned giving, Planned Giving Marketing | 2 Comments »
Saturday, July 28th, 2012
Here’s my list of top things missing from most planned giving websites:
1- Phone number – It’s amazing that people forget this but they do! Put it on the top/right of each page. Why make donors jump through hoops to call you?
2- Click-to-email feature – Don’t just list your email address on your staff page. Make sure it’s “clickable” so donors can email you easily.
3- Answers to the most common planned giving objections – If you don’t answer objections, how can you expect to get a gift?
- Making a bequest sounds complicated – It’s easy. One of the simplest ways to do it is to include a charity in your will or – even easier – you could add them as a beneficiary of your retirement account or insurance policy.
- Can I change my mind? – Of course. Most gifts allow you to change your mind at any time. I wonder how many Penn State alum have taken advantage of this?
- What about my family? – Family comes first, of course! But you can give a small percent of your assets and, perhaps, your family will understand and applaud your generosity.
- But I’m not rich! – Most gifts after a donor’s lifetime come from people of average means because it’s the best way for them to make a meaningful impact. Even the smallest gifts help.
- It’s a private matter – We understand. You can always keep your plans to yourself. But, by letting us know, we may be able to help you and your family avoid some inheritance taxes. Plus it will help us plan for the future. And, finally, it will allow us the opportunity to thank you and show you how much we appreciate your thoughtfulness.
4- Mission-oriented copy – It’s not about death and taxes. It’s about the mission! Tax benefits are one of the least important reasons for a bequest. Don’t forget to let donors know the following:
- The history of your mission
- The future of your mission
- Why you need their help?
- What your leadership plans to do in the future?
- How are funds stewarded?
5- Conversion opportunities – That’s marketing geek-speak for an order form. Give people a chance to order information, download a report, request a meeting and/or notify you of their gift intentions.
6- Bequest language and your tax ID# – Put it front and center. Bequests are the most popular gifts. Treat them that way. Make sure the bequest language is on your first web page. Plus, you should make it easy for donors to forward the language to their estate planner.
7- Plain English – Donors are regular folks. Don’t confuse them with legalese. If my Aunt Carol can’t understand it, you made it too complicated.
Can you think of anything else you’ve found missing from most planned giving sites?
Tags: bequest, Bequest language, lead generation, marketing, online marketing, Planned Giving, Planned Giving Marketing, strategy, website
Posted in Communication, marketing, Planned Giving, Planned giving, Planned Giving Marketing, strategy, Uncategorized, website | No Comments »